Returns & Refunds Policy
Due to the perishable nature of our gourmet food products, we can only accept returns on items that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim for a replacement or refund.
Inspect Your Order
Upon arrival, immediately check your package for any signs of damage or spoilage incurred during transit.
Document the Issue
Take clear, high-resolution photographs of the damaged product and the original shipping packaging for verification.
Contact Support
Email our team at [email protected] with your order number and the photos of the affected items attached.
Receive Resolution
Once reviewed, we will issue a full refund to your original payment method or ship a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing